Tax season is upon us yet again, and, unfortunately, when it comes to customer experiences, the IRS is among the “lowest performing federal agencies.”
But that’s not all.
A government watchdog group is concerned about a whole host of problems that could affect taxpayers this year. (Fox Business)
Acting National Taxpayer Advocate Bridget Roberts, in the office’s annual report to Congress, detailed what she thinks are the most serious problems facing taxpayers.
Roberts said that the IRS is “struggling” to both provide top quality service to taxpayers and enforce the law fairly.
When it comes to customer experience specifically, the IRS is among the “lowest performing federal agencies,” the report said.
A big part of the problem, according to Roberts, is funding levels, which could affect everything from whether taxpayers use the Free File program to how long refunds are delayed. Between fiscal 2010 and fiscal 2019, the IRS budget was slashed by 20.4 percent. During the same time period, the number of the agency’s full-time employees fell by more than 20 percent.
Continue reading at Fox Business to see some of the main issues that could affect you this tax season.